Returns & Refunds Policy

1. Overview

We understand that sometimes a product may not be suitable or something may go wrong. If this happens, we will work with you to resolve the issue as quickly and fairly as possible.

This policy should be read together with our Terms & Conditions and Shipping & Delivery Policy.

2. Returning an order because you've changed your mind

Most products purchased online may be cancelled within 14 days of receiving your order, subject to the legal exceptions below.

1. Tell us within 14 days that you wish to cancel.
2. Return eligible products within 14 days of notifying us.
3. Products should be unused and returned with original packaging where reasonably possible.
4. Unless the item is faulty or incorrectly supplied, return postage is normally your responsibility.

3. Hygiene-sealed skincare products

This restriction does not affect your statutory rights.

4. Faulty, damaged or defective products

If your order arrives damaged or develops a fault, please contact us as soon as reasonably possible.

• Keep the product and packaging.
• Provide your order number.
• We may request photographs to help assess the issue.
• Where appropriate, we will provide a replacement, refund, repair or other remedy required by law.

5. Incorrect or missing items

If you receive the wrong item or part of your order is missing, contact us promptly. We will investigate and arrange the appropriate resolution.

6. How to request a return

1. Email support@nboaskincare.com.
2. Include your order number.
3. Explain why you wish to return the product.
4. Wait for return instructions before posting anything back.
5. Package the item securely.

Please do not return products without contacting us first as this may delay processing.

7. Return conditions

Returned items should be appropriately packaged to prevent damage during transit.

We reserve the right to inspect returned products before approving a refund where permitted by law.

Where products have been handled beyond what would reasonably be expected when examining them, we may make any lawful deduction from a change-of-mind refund to reflect any reduction in value.

8. Refunds

Approved refunds will normally be made to your original payment method.

• Processing times depend on your payment provider.
• Where required by law, standard outbound delivery charges will also be refunded.
• Enhanced delivery upgrades may not be refundable beyond the cost of standard delivery.
• Where legally permitted, we may wait until goods have been received back or evidence of posting has been provided.

9. Exchanges

We do not generally offer direct exchanges. In most cases, the quickest solution is to return the original item (where eligible) and place a new order.